Activ Ltd and Activ Camps Ltd PRIVACY POLICY

1^st June 2009 

ACTIV LTD and ACTIV CAMPS LTD are sister companies that own Activ.ltd.uk, ActivAdventures.com, ActivChallenge.com (all owned by Activ Ltd), and ActivCamps.com (owned by Aciv Camps Ltd). From herein, Activcamps Ltd and Activ Ltd will be known as Activ (“we”) (“us”) (“our”) and all references to Actv Ltd will refer to the same conditions applied by Activ Camps Ltd. This privacy policy sets out how Activ uses and protects any information that you give Activ Ltd or Activ Camps Ltd when you use these websites.

At Activ we recognise the importance of your privacy and we are committed to protecting and respecting your privacy. This policy (together with our terms and conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you , or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Privacy and Electronic Communications (EC Directive) Regulations 2003. For the purpose of the Data Protection Act 1988 (the Act), the data controller is ACTIV LTD (or ACTIV CAMPS LTD) both of F5, 58 Acacia Grove, New Malden, KT3 3BU. Postal address: PO Box 476, New Malden, KT3 9ED.

INFORMATION WE COLLECT FROM YOU  
Activ is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website and the Products and/or Services provided by Activ then you can be assured that it will only be used in accordance with this privacy statement.

INTERNAL USES  
We may collect information about you to process your order. The type of information includes your name, address, phone number, e-mail address, credit/debit card details. We will never collect sensitive information about you without your explicit consent. You can check the information with hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and governing UK law.
We collect, store and process your personal information on secure servers operated by Activ Ltd. Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customised experience.
We may collect and process the following data about you and use it in the following ways:
• Information that you Information that you provide by filling in forms on our sites www.activ.ltd.uk, www.activcamps.com, www.activchllenge.com. This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by ACTIV, and when you report a problem with our site.
• If you contact us, we may keep a record of that correspondence.
• We may also ask you to complete surveys that we use for research purposes, to help us improve our products and services, although you do not have to respond to them.
• Details for internal record keeping
• Details to provide the services ad customer support you request
• Details of transactions you carry out through our site and of the fulfilment of your orders.
• Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
• Details to help us resolve disputes, collect fees, and troubleshoot problems
• We may periodically send you promotional email about Activ’s new products, special offers or other information which we think you may find interesting about Activ Ltd., using the email address which you have provided.

SECURITY  
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. If you object to your personal information being processed or transferred as described in this Privacy Policy, please do not register for nor use the Activ services.

IP ADDRESSES AND COOKIES  

HOW WE USE COOKIES  
When you access our websites, your computer automatically sends us information such as the URL on our site you have visited, your IP address, your browser type and language, and the date and time of your request. This is statistical data about our users browsing actions and patterns, and does not identify any individual.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Activ may also use information about our users in statistical aggregate form. This is non personal information but simply refers to information such as number of registrations, traffic patterns and site user trends.

LINKS TO OTHER WEBSITES  
Our website does not contain links to other websites, other than to Paypal for payment purposes, outside the network of sites owned by Activ. By clicking on the Paypal link to take you to the payment site, you are leaving the Activcamps.com website. Activ has no control over the information collected by any third party after you have left the Activ's websites. Activ encourages you to read their privacy policies. The data collection and usage practices of any third party linked to Activ's wesbites are not covered by this Privacy Policy. Activ assumes no liability and is not responsible for any practices of such third party web sites, including their privacy practices or content.

WHERE WE STORE PERSONAL DATA  
Activcamps.com and Activchallenge.com collect personal information when you register on the sites or when booking, and this information is only used by Activcamps.com and sites owned by Activ Ltd in order to provide you with access to our products, services and information that we believe will interest you. Your information will be stored confidentially by us on our secure servers or within a relevant filing system within the meaning of the Act. Any online payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

DEALING WITH YOUR FINANCIAL DETAILS  
You may decide to pay for our services over the phone or online using your credit card, or by cheque with a booking form. Please be assured that we do not store any financial details of any clients for any period of time. All credit or debit card numbers are cross-shredded once accepted by our online paypal service. We have constructed the paper booking forms to allow the credit card information to be separated from the booking information and cross-shredded once payment is processed.

CONTROLLING YOUR PERSONAL INFORMATION  
Your personal details will never be passed onto any other companies or third parties including affiliates and will never be added to any third party mailing lists or databases. You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to Activ Ltd (or Activ Camps Ltd), PO Box 476, New Malden, KT3 9ED (or email: info@activ.ltd.uk). If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

CONTACTS WITH ACTIV CUSTOMERS  
We communicate with Activ customers on a regular basis via email to provide requested services, and we also communicate by phone to resolve customer complaints or investigate suspicious transactions. We use your email address to confirm your booking of an Activ event. Generally, users cannot opt out of these communications (see below for promotional emails and opt out options), but they will be primarily informational in nature rather than promotional.

USING YOUR DETAILS FOR PROMOTIONS  
We also use your email address to send you other types of communications that you can control, including the customer surveys and notice of special Activ Ltd and Activ Camps Ltd promotions. You can choose whether to receive some, all or none of these communications when you complete the booking form, or at any time thereafter by contacting Activ Ltd directly. You can at any time have yourself removed from our email database by clicking the clearly identifiable link at the bottom of any promotional communication we send you.
This policy may be revised over time as new features are added to Activ’s service or as we incorporate suggestions from our customers. We may amend this Privacy Policy at any time by posting a revised version on our web site. The revised version will be effective at the time we post it and from the date specified at the top of this policy.

DISCLOSURE OF INFORMATION  
We may disclose your personal information to third parties:
• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If ACTIV LTD or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of business and other agreements; or to protect the rights, property, or safety of ACTIV LTD and ACTIV CAMPS LTD, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. We may disclose your personal information to third parties:
• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If ACTIV LTD or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of business and other agreements; or to protect the rights, property, or safety of ACTIV LTD and ACTIV CAMPS LTD, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

YOUR RIGHTS  
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at info@activ.ltd.uk.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

ACCESS TO INFORMATION  
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

CHANGES TO OUR PRIVACY POLICY  
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

CONTACT ACTIV LTD and ACTIV CAMPS LTD  
If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you may contact us (tel: 07896 546 067  email: info@activ.ltd.uk)